Last Updated: 12 February 2026, 17:10
The Free Trial shall represent the promotional offer you have accepted when placing your free Trial order. The Free Trial period may vary from time to time.
The Free Trial shall commence on the day of installation of the Equipment and finish on the Date of the Rental Agreement or the day of cancellation of the trial period. You will not be charged any fee for the period of the Free Trial.
You may cancel the order at any time within the Free Trial period by simply informing us via the phone or email. We will then arrange the collection of the Equipment within 14 working days. You will be instructed to switch off the Equipment. If the Equipment is not switched off on the date of arranged collection the Equipment will not be removed from the installation address and we will charge you £20.00 for arranging an additional collection date.
2.1 Before you submit an order to Premier Water and for the provision of the Equipment, you should check that the proposed Installation Address has a 13-amp power socket within 1.5 metres and accessible mains water supply. We will not be able to install the Equipment unless both of these conditions are met. If we cannot install the Equipment because these conditions are not met, we may cancel your order with immediate effect.
2.2 By submitting an order, you are confirming that you own the property at the Installation Address or have the permission of the owner of the property at the Installation Address to have the Equipment installed. We will not be responsible for any damage to the property caused by us in the course of installing the Equipment if either of these conditions are not met. That you are over 18 years of age and you agree to provide and update us with personal detail including changes to email addresses and payment method details.
2.3 All orders are subject to availability. If we are unable to supply you with the Equipment, we shall let you know as soon as possible and we will not process your order.
2.4 We may choose to install reconditioned (not new) Equipment, at our discretion.
3.1 When you submit an order, this does not mean that we have accepted your order and we reserve the right not to accept any order placed by you.
3.2 A binding agreement between you and us shall be formed on our acceptance of your order.
3.3 You may place an order online, by telephone or in person.
3.4 If you place your order through our website you will receive an email acknowledging your order.
3.5 We will then contact you to arrange your installation of the equipment which is a notification that your order has been accepted.
4.1 For existing Customers who have one of Premier Water appliances at their business, we will provide the chosen Equipment without any other charges apart from the monthly rental fee, shall the Customer place a domestic order.
4.2 The Supplier requires a deposit of £150.00 prior to installation from all new Customers who place a domestic order. The deposit shall be paid over the phone one working day before scheduled installation. The deposit is refundable after contract termination or before that period of time is over shall the Customer cancel their order. The deposit is subject to deductions if any outstanding payments occur over the rental period.
5.1 We may revise these Terms from time to time to comply with any changes in relevant laws and regulatory requirements or to meet our changing business needs.
5.2 All changes will be posted on our website.
Once you have placed your order, you can request a different model or colour of Equipment at any time up until installation of the Equipment by contacting us via email at [email protected] or on 0203 652 6578.
7.1 Once we have received the order, we will contact you to arrange a date for our technicians to install the Equipment at the Installation Address in up to 10 working days.
7.2 Sometimes we may not be able to deliver and/or install the Equipment because of something beyond our reasonable control.
7.3 If you will not be present at the Installation Address on the date of installation, you will need to let us know at least one working day beforehand so that we can re-arrange another date. Failing to do so may cause delays in the installation of the Equipment.
7.4 Delivery of your order will be complete once we have delivered and installed the Equipment at the Installation Address.
7.5 If Equipment is delivered to you before the arranged date for installation, you must not unpack, install or attempt to install the Equipment yourself.
7.6 The ownership of the Equipment shall not pass to you at any point and shall remain our property for the duration of and following expiry of the Rental Agreement.
8.1 Prepare (at your own cost) the proposed Installation Address for installation of the Equipment.
8.2 Not attempt to install/ uninstall or modify the Equipment in any way.
8.3 Not to alter, adapt or connect any other device to the connecting pipe work installed by us.
8.4 Not to alter or adapt the Equipment.
8.5 Inform us of any changes to your personal contact details.
8.6 Inform us immediately shall you sell the business, change management or move address.
8.7 Inform us as soon as is reasonably practical of any faults with the Equipment.
8.8 Allow us all necessary access to the Equipment during normal business hours for the purpose of repairing the Equipment.
8.9 Operate the Equipment in accordance with the manual provided to you by us on installation.
8.10 Ensure that the Equipment remains identifiable at all times as being our property.
8.11 Only use supplies or materials supplied or approved by us.
8.12 Not to move or attempt to move the Equipment from the Installation Address.
8.13 If you wish to move the Equipment to a new location, you shall notify us and we shall move the Equipment on your behalf subject to these Terms.
8.14 You will carry out the daily maintenance of the Equipment and be responsible for hygiene.
8.15 In case of loss, damage or disposal of the equipment caused by your failure to follow the above instructions, you will cover the cost of the equipment, which equals 36 months’ rental price.
9.1 The Rental Agreement shall commence on the Date of the Agreement or on renewal of the Agreement.
9.2 If you wish to cancel the Rental Agreement, you must notify us in writing at least 30 days before the end of the Rental Period. If you fail to do so, the Rental Agreement shall automatically continue on Pay-as-you-go basis.
10.1 You may cancel your Pay-as-you-go Rental Agreement with Premier Water at any time by informing our customer service team via email.
10.2 You may cancel your fixed term Rental Agreement on giving 30 days’ notice in writing. There will be no refunds or credits for partially used periods.
10.3 Upon cancellation we will arrange for the Equipment to be uninstalled within 10 working days from date of cancellation.
10.4 In case of cancellation, any installation fee shall not be refunded where installation has already taken place.
We may terminate this agreement if:
You fail to make any payment within seven days of its due date.
You commit any other breach of this agreement.
An administration, winding-up or bankruptcy order is made against you.